SWGOM GLOBAL

Hands & Feet Field Support

SERVICES & SOLUTIONS

SLA Based Dispatch Support

We provide Hand & Feet field services support on SLA based dispatch models for various skill sets on multi-vendor approach. We also provide support and resources for short term and long term projects.

  • Managed SLA based Support:
    • SBD (4 Hrs), NBD support
    • Named and background verified Engineers
    • Multi-lingual support.
    • L0 to L4 Skill sets
  • IMACD Projects Support:
    • Site readiness, Site Surveys, wireless site surveys & audits, AT, Cable management, Installation & configuration, Hardware and asset recovery/ removal, shipping, disposal.
    • Project based Special customized services as per requirement.
  • Help Desk and Service Desk:
    • 24x7x365 Support Help Desk
    • Service Desk as a Service